Contact Us
Whether you've spotted something outdated on a review, want to flag a new sweepstakes casino for us to look at, or just have a question about how the sweeps model works, this page explains how to reach Sweepstakes Casinos and what kind of questions we're best placed to answer.
What we can help with
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not an operator, we don't run any of the platforms we cover, and we can't process redemptions, verify accounts or resolve billing disputes on a brand's behalf. What we can do is help with:
- Corrections — if a welcome offer, eligible-state list, or editorial rating on one of our pages looks out of date, tell us and we'll check it
- General questions about how Gold Coins and Sweeps Coins work, or how the sweepstakes model differs from traditional real-money gambling
- Suggestions for new sweepstakes casinos we haven't reviewed yet
- Feedback on our non-Gamstop and other reviews, our methodology, or the site generally
- Reports of broken links, incorrect offer terms, or anything else that affects the accuracy of our content
What to contact the operator about instead
For anything account-specific — verifying your identity, redeeming Sweeps Coins, resolving a stuck payout, closing an account, or reading the exact terms of a welcome bundle — you'll need to go directly to the platform in question. Every operator we list (Crown Coins, SplashCoins, Casino.Click, and the others in our rankings) has its own support channel, usually reachable through a "Help" or "Support" link on its own site or inside its app. We don't have visibility into individual player accounts and can't intervene in redemption or verification issues.
Before you reach out, a few things worth checking
A lot of the questions we get are already covered elsewhere on the site, so it's worth a quick look first:
- If your question is about eligibility, minimum age, or how sweepstakes casinos are treated where you live, our Responsible Gambling page covers the general framework and where to find help if play stops feeling fun
- If you want to understand how we choose and rate operators, or where our revenue comes from, that's explained on our About Us page
- If you're after the fine print on how we use this site's content, our Terms and Conditions page has that
A quick note on legality and licensing questions
We get a steady stream of questions asking whether a particular sweepstakes casino is "legal" in a specific state. We can share what's publicly stated by an operator about its eligible states, but we're not able to give a definitive legal opinion for your situation — availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos entirely, and the rules are changing regularly. If you need certainty, check the operator's own terms and, where it matters, your state's current guidance.
Response times and what happens next
We read every message that comes in, but as a small editorial team we can't guarantee an instant reply, and we're not able to respond to every message individually — especially general questions already answered on the site. Corrections and accuracy reports get priority, since keeping the ranked offers and comparison tables current is the whole point of Sweepstakes Casinos.
If you're reaching out about a technical issue with the site itself — a page not loading, a broken form, anything like that — look for a support or help link within the app or site you're using it through, since that's usually the fastest route to a fix.